The Surrender Experiment

Singer describes the remarkable success of The Medical Manager following its launch at the 1982 COMDEX trade show in Las Vegas. Singer, living a simple life in the woods, feels astonished to see his software prominently displayed at one of the largest computer trade shows in the world. Systems Plus, the distributor, fully embraces the product, and its booth is filled with The Medical Manager banners. Singer feels overwhelmed by how quickly his program had gone from being developed in his quiet home to becoming a center-stage attraction at a major industry event.

After the launch, the product quickly gains traction in the market, with requests for new features and customizations flooding in. The medical practices that adopt the software want the program tailored to their specific needs, pushing Singer and his team to their limits. In response to the demand, Singer relies on his meditation practices to maintain balance. His deep spiritual work quiets his mind, allowing him to tap into constant inspiration for solving complex problems. Singer notes that this ability to quickly design solutions, along with his team’s dedication to perfection, helps The Medical Manager become a leader in the industry.

One of the key challenges comes when the industry begins transitioning from paper billing to electronic claims.